Description:
- The majority of the time will be working with the Help Desk and other Support Specialists to resolve customer technical problems. Other duties include:
- Provide Support to executive level staff within the organization
- Assist in maintenance of software
- Assist in analysis of equipment, software, and process problems
- Assist network staff with network problem diagnosis and resolution
- Assist in configuration and installation of equipment and software for LAN and WAN
- Perform other projects and assignments as requested
Requirements:
The skills, experience, and knowledge required to be considered for this position include:
- Ability to troubleshoot abstract computer problems over the telephone and in person
- Must be a self-starter and have very good time management skills
- Ability to work and communicate well with team members
- Ability and/or experience with remote management
- Good customer service skills
- Good verbal and written communication skills
- General operational knowledge of network infrastructure, including an understanding of switching and routing functionality
- A general understanding of the Cisco IPT hardware and features is a plus
- Must be willing to work in shifts and weekends
- Customer Service/Support
- Windows XP and Windows 7
- Printer Setup/Configuration