ICT Engineer

Purpose

The ICT Engineer is a senior technical expert who manages and organizes all ICT systems and services in her/his assigned location. S/he designs and installs ICT information systems

RELATIONSHIPS

FUNCTIONAL RESPONSIBILITIES:

• Independently carries out large computer and telecommunications infrastructure projects according to ICRC standards.
• Provides technical support and training on ICT-related matters in the countries of assignment.
• Monitors ICT installations and, in consultation with the ICT Coordinator, takes appropriate measures to guarantee that they function properly, and that global/country-level policies and procedures are followed.
• Independently installs, maintains, uses, and adapts existing large-scale infrastructure and material.
• Tests ICT equipment, hardware and software networks and other devices in order to ensure optimal performance and standard configuration.
• Develops and maintains a pleasant and conducive working environment with colleagues and line managers.
• Participates in recruiting and training ICT staff.

Scope and Impact:

• Second- and third-level user support.
• Geographical remit: Pakistan, and Beijing Regional

ACCOUNTABILITIES AND RESPONSIBILITIES

• Ensure ICT Inventory is updated regularly & maintains adequate stock for smooth running of ICT operations. Maintains ICT stock and inventory, carries out regular physical checks.
• Ensures existing ICT infrastructure is functional.
• Anticipates and proactively founds problems and resolves them.
• Briefs, advises, and trains end users on the ICRC’s ICT systems.
• Briefs, advises, and trains second level teams ICRC ICT systems.
• Drafts and updates technical documentations of all ICT equipment.
• Regular Liaison with Logistics for centralized repair requests, new requests order and follow up.

ADDITIONAL DUTIES

Reporting

• Ensure there is up-to-date technical documentation on the ICT installation and procedures specific for the covered sites.
• Writes reports on his missions and shares them with all the stakeholders.

Main Requirements:

• Minimum Post-graduate degree in telecommunications, electronics, computer science, or a related field.
• Minimum 4 years of experience as an ICT Specialist.
• 4–5 years' troubleshooting experience in an area of the ICT service catalog (e.g. workplace services, telecommunications, IT, help desk, etc.).
• ICT Management certification (ITIL).
• Microsoft Certification (MCSA level).
• Good Command of spoken and written English, additional languages an asset.
• Certification in project management is an asset.

If your profile matches the requirement and you are interested in the position, then your application should be submitted to no later than 29.09.2024 and must comprise of:

• A cover/motivation letter setting out briefly your motivation and suitability for the position.
• A complete and up-to-date CV.

The ICRC values diversity and is committed to create an inclusive working environment. We welcome applications from all qualified candidates.

Please note that only shortlisted candidates will be contacted.