Aga Khan Health Service, Pakistan is looking for an experienced and dynamic Manager IT Infrastructure and Operations who will set the strategic and tactical direction for AKHSP IT operations. This position provides primary direction and supervision to IT staff who are responsible for the fiscal, operational planning, acquisition, deployment, security and support of information technology infrastructure technologies to include voice, data communication systems, including but not limited to local and wide area networks (LAN/WAN, WIFI, Cellular) routers, switches, servers, email, virtual server infrastructure, security systems (firewalls, load balancer, anti-virus systems, etc.), data centers, UPS, fire suppression systems, environmental, wiring, cable management, business continuity (i.e., backup / recovery plans / systems, disaster recovery plans / systems, hardware / firmware patching standards) for AKHSP. This position will have overall responsibility for internal and external (cloud) hardware that support and implement technical and preventive maintenance programs for ALL hardware to provide stable, secure, and reliable services.
Key Responsibilities
1: Develops and manages enterprise system infrastructure & Data Centres across Locations:
- Managing technology infrastructure and assets at across locations and coordinate with team to maintain and support company's technology hardware and software.
- Analyzing technical needs, requirements, and state of the server, storage and virtualization infrastructure design, integration, and operations.
- Managing emerging technologies in support of systems development efforts, and recommend technologies that will increase cost effectiveness and systems flexibility.
Recommending, developing, implementing and maintaining new and existing technology infrastructures.
- Acquiring new software and hardware, negotiating service contracts and building relationships with vendors and service providers.
- Managing Information Technologys engineering & operations staff.
- Leading efforts to research and pilot new technology to improve Infrastructure service.
- Developing processes to streamline and automate routine tasks.
- Delivering performance metrics on KPIs.
- Analyzing problems and communicating with end users and department managers to assess needs and determine optimum solutions to IT concerns.
- Documenting all communication and tasks performed including closing out help desk requests when completed
- Managing capacity planning of all production hardware servers and storage, proactively submit recommendations or proposals in order to meet business demand.
- Researching and assessing any capital equipment needs
Communicating project plan to appropriate staff and department managers as well as outlining any end user process changes.
- Managing efforts to build and deliver System and Storage infrastructure
2: Provides technical support and guidance to all internal and external application users by
- Answering questions regarding systems infrastructure design
Assisting in writing technical documentation and Work Instructions.
- Responding to help desk requests in a timely fashion, facilitating and coordination or emergency issues.
3: Serves as liaison between Information Technology and other departments by
- Proactively cultivating and maintaining effective working relationship with all functional groups.
- Assisting in analyzing processes and process changes for greater efficiency.
Experience, Skills and Competencies
- B.Tech / BE - 5+ years experience in IT operations, management and best practices, significant experience with IT hardware, software (Windows, VMware, Active Directory)
- Solid background in network administration and architecture. Hands on experience on Network Data Center planning/design/ implement, site to site tunnel setup and troubleshooting, VPN issues.
- Minimum 3+ years experience to manage the ERP Dynamic365 Infrastructure – Finance and Operation on premises.
- Experience designing secure networks, systems and application architectures.
Ability to communicate network security issues to peers and management.
Experience with Servers, Infrastructure, Platform Sizing, Infrastructure Cost Reduction.
- Working knowledge on AD, Server and Database Infrastructure environment.
Demonstrated problem-solving and decision-making capabilities to meet the organizations developing needs and growth.
- Ability to work in a fast-paced environment and meet tight periodic reporting deadlines.
- CCNA, CCIE Certification preferred.
AKHS,P is committed to reducing our impact on climate and the environment and have set ourselves the goal of striving for net-zero carbon operations by 2030. All staff are expected to take part in making this a reality. The Manager IT Infrastructure and Operations is expected to identify and understand which aspects of his/her work have most impact on the environment, and define tasks, work, and personal goals within his/her work plan to reduce these impacts and bring AKHS closer to net zero.
Interested candidates meeting the criteria can apply latest by March 12, 2023.