CARE is a leading global humanitarian and development organization. In Pakistan, CARE started its operations in 2005 and since then has supported the Government of Pakistan’s efforts to reduce poverty and suffering of the people affected by disasters. CARE’s programs focus on helping Pakistan achieve its Sustainable Development Goals especially in the areas of Health, Education, Women’s Economic Empowerment and Emergency Preparedness and Response (EPR). Since starting operations in Pakistan, CARE has responded with life-saving support to a series of large-scale disasters. CIP works through its local partners and a range of stakeholders for development, as well as emergency response related interventions, which makes collaboration a key component of its work, across the country. We are a nationally inclusive organization that strives to support the most vulnerable communities all over Pakistan, with particular attention to women and girls and youth.
Since the onset of 2022 monsoon floods in Pakistan, CARE International has initiated much needed life-saving humanitarian response for flood affected communities in Baluchistan, Sindh and Punjab provinces.
I. JOB SUMMARY:
The position of an IT Assistant will provide IT support to staff in the field office in managing troubleshooting, and upgrading the IT infrastructure. S/he serves as the point of contact for users based in the field office for technical and administrative resolution to problems related to IT equipment and/or software/s.
II. RESPONSIBILITIES AND TASKS
Job Responsibility # 1: Trouble Shooting and Management of IT Function
- Assist in the management of Sukkhar office IT equipment and determine any equipment requiring replacement or repositioning;
- Assist the Admin team in undertaking asset management of all related IT systems and devices.
- Liaise with any relevant service providers to perform network cabling and Internet provision requirements. Liaise with the ISP, to confirm bandwidth availability and troubleshoot any issues;
- Support all users connected to the local network;
- Manage and support users on the wireless network - troubleshoot issues as they arise;
- Test the power stability of the network to determine stability and efficiency;
- Manage existing IP telephony within the office;
- Setup network printers/scanners and give users access to these services;
- Continuously monitor the LAN, Internet and WAN (where applicable) ensuring users have access and are able to meet their objectives using ICT;
- Address any connectivity incidences reported by users through CO IT team and escalate to the global support when required;
- Implement company's standard server threat management software to protect servers from viruses, malware and data exfiltration;
- Ensure all end-user devices accessing network have up to date anti-virus software;
- Ensure end user devices are automated to scan on a weekly basis if AV managed locally;
- Provide help desk support to Pakistan staff with IT queries as they may arise. This may include setting up laptops, installing approved desktop software, and supporting conferencing via WebEx, Zoom;
- Assist in the documentation and review of recurring IT costs and IT vendors;
- Make any recommendations based on knowledge of the local context, vendor performance and possible areas for negotiation;
- Train staff on use of IT software and other equipment/s that they need in order to perform their duties;
- Coordinate with the IT vendor/s for billing, repair and maintenance of IT equipment;
- Provide Secretarial support when there is a conference and workshop;
- Actively perform backups of Servers, Network Configurations and Data and testing to ensure no important information is lost during disaster situations;
- Perform troubleshooting analysis of servers, workstations and associated systems;
- Maintain routine checkup and perform optimization of following database and internet servers;
- Refresh laptops when returned by staff members and fix issues;
- Assist the Manager in planning and implementing IT developments;
- Assist the Manager in providing IT solutions to business and management problems;
- Ensure timely, high quality completion of all relevant reporting requirements; share them with the manager as and when required;
- Exercise professional interpersonal skills to effectively work with all staff, clients, counterparts;
Job Responsibility # 2: Any other responsibility
- The duties and responsibilities described above are subject to change, depending on organizational needs.
- Safety and Security is everyone’s responsibility within CI through full compliance and accountability (as per Principle of the CARE International Safety & Security Principles)
III. QUALIFICATIONS (KNOW HOW)
A) Education and Skills
Required:
· Bachelor's Degree in a related field such as IT, or Computer Science.
Desired:
· Hardware and network certifications e.g. CompTIA A+, CompTIA Network+, CCNA, ITIL
B) Experience:
- 1-2 years of demonstrative experience in ICT operations.
- Should possess strong knowledge in setting up, managing, and upgrading office networks.
C) TECHNICAL SKILLS
- Experience in supporting end users with IT related queries
- Extensive knowledge of LAN/WAN, hub & spoke Infra, routers, switches and ASA is must.
- Proficiency required in windows and Linux environment.
- Experience in deploying antivirus solutions in a centralized environment
- Experience in monitoring network security
- Experience in monitoring Internet stability using network tools
- Experience in working with 3rd party vendors and suppliers
- Experience in deploying network printers
- Experience working with people from multi-cultural backgrounds
- Honest and of high integrity
- Knowledge of databases and web development technologies is a plus.
D) COMPETENCIES
Team player, Collaboration, Problem solving, Commitment to Gender and Diversity
IV. WORKING CONDITIONS AND LEVEL OF TRAVEL REQUIRED
The incumbent will be based in Sukkhar with occasional travel to country Office as and when required.
CARE International in Pakistan is an equal opportunity employer; only individuals who are shortlisted will be contacted for an interview. CARE has a zero-tolerance approach toward sexual harassment, exploitation and abuse, and child abuse.
Note: Individuals can apply using Brightspyre or send their resumes directly to [email protected] clearly mentioning the position title in the subject line of the email, before the stated deadline. Please share your current as well as salary expectation along with the CV.
Short-listing will be done on rolling basis.