Relevant Experience:
- § Intermediate with 02-03 years of call center representative experience
- Excellent verbal communication skills
- Friendly and pleasant manner
- Data entry skills
- Documentation skills
- Active listening skills
- Attention to detail
- Problem solving skills
Call Center Representative Skills:
Medical Knowledge about Tests and processes
Job Description:
- Answers inquiries by clarifying desired information by researching, locating, and providing information.
- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions, and forwarding requests.
- Maintains call center database by entering information.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.