Operations Manager

Under the responsibility of the [Regional] / Country Director the Operations Manager contributes within the country where he/she is based to the implementation of the mandate and the 10-year strategy of Humanity & Inclusion. He/she ensures optimal quality and impact of the projects implemented in the country, through a delegation system with appropriate control mechanisms. He/she shares with all HI managers the responsibility of a sound management and successful functioning of the
global organization, through paradigm changes. 

Professional Education and SKILLS:

• Education required Master in Social studies/ Development studies
• Experience more than 10 Years

Main responsibilities

The Operations Manager is responsible for developing and implementing, in the country where he/she is based, the projects part of the Programme operational strategy.

• Under the guidance of the [Regional] Technical Unit and the [Regional] MEAL and Support service managers, he/she deploys all adequate tools that will allow project monitoring in the Programme, financial controlling and compliance with HI policies and frameworks (in particular HI Project Monitoring & Evaluation policy), and the respect of contractual obligations towards donors.
• He/she contributes to monitor and analyses context developments in his/her geographical area, in order to identify operational risks and opportunities, and proposes actions to the Regional Director.
• He/she contributes to organizational transformation in line with Lean, Shared Services and ROOTS projects.

Missions 

1. Management

1.1: Be the manager (direct report) of the Project managers’ team in the country of assignment

• Foster a team spirit and team functioning guaranteeing synergies and exchange of good practices between the Project managers, the [Regional] managers and with head office colleagues. 
• Size and plan human resources needs of the projects in the Programme. 
• Recruit and contribute to the professional development, autonomy and well-being at work of the project managers : in link with the corresponding professional channels, set formalized individual objectives, ensure coherence between HI’s needs and competencies and motivation of his/her teams, develop and monitor competence development plan, evaluate individual performance, contribute to career evolution.  
• Contribute to the professional development and autonomy of project managers: set formalized individual objectives, ensure coherence between HI’s needs and competencies and motivation of project managers, evaluate individual performance, contribute to capacity building & career evolution. 
• Acknowledge individual and collective efforts and performance. 
• Embody and transmit HI values, ensure compliance with code of conduct and institutional policies, ensure the expected mind set and individual and collective behaviors, and disciplinary measures when necessary.
• Animate the daily working interactions between project managers and support teams (technical and shared services, functional link), in order to facilitate project implementation in the country; conduct regular project reviews with project managers and the [Regional] Technical Unit, MEAL unit and support services. 
• Participate to the Programme Steering Committee conducted by the [Regional] Director. 

1.2: Steer organization transformation, in particular through managerial and work practice change and continuous improvement of working processes.

 

2. Contribution to the Programme’s Operational strategy and HI frameworks & regulations

2.1: Contribute to the development of the Programme’s Operational Strategy, and to its implementation and annual monitoring

• [At the drafting stage] With assessment of ongoing projects, contribution to context and sectorial analysis, contribution to fundraising strategy, to resource sizing, to M&E tool…   
• [At least once a year] Contribute, with his/her portfolio of projects and donors’ data, to the annual monitoring of the StratOp and to next year’s Programme planning (namely support missions and evaluations). 
• In case of crisis/emergency, implement the framework and set-up determined by HI Operations Director. 

2.2 : Implement the project part of the Programme’s Operational Strategy:

• Size and plan necessary resources, recruit the project managers (ensure the fit between competencies and the projects’ challenges and ambitions), develop and monitor their competence development plan, in link with the corresponding professional channels and with the [Regional] Human Resources manager.
• Develop regular contacts with current and potential donors at field level and liaise with the [Regional] Director to check coherence with overall Programming and fundraising strategy. 
• Within the operational framework defined in the StratOp, identify and transform funding opportunities in the country of assignment, conduct the design and writing of new projects (country perimeter) and contribute to the design, writing and fundraising of major multi contry projects (under the responsibility of the Technical Unit). 
• In link with the [Regional] Technical Unit Manager, identify and develop local partnerships and/or consortia with NGOs, institutions, companies; on technical priorities or important topics in the region/country. 

2.3: Ensure the deployment of and compliance with HI global frameworks, institutional policies and standards. These include: the mandatory reference frameworks (such as HI Mission & Values or HI Theory of Change: Access to services), all HI's institutional policies (Security / Code of Conduct and Safeguarding / Bribery prevention / PME and Project Quality Framework / Age-Gender-Disability), all institutional directives and processes; delegation thresholds; security levels…

2.4: Ensure sound management and monitoring of projects under his/her responsibility: 

• In link with the [Regional] Technical Unit Manager and the [Regional] MEAL Unit, ensure that HI technical quality standards are applied in the projects, and monitor the implementation of recommendations from support missions, evaluations and donor audits. 
• Ensure compliance with project donors’ rules and regulations, including visibility.  
• With the support of the MEAL Manager, deploy all adequate tools that will allow financial control and project monitoring, compliance with HI policies and frameworks, and the respect 

of contractual obligations towards donors: consolidation, control and reporting to the [Regional] Director of operational and organizational elements (dashboards and corrective measures, unrestricted funds consumption, beneficiaries data…). 

• Facilitate internal audits (operational, financial and organizational), and ensure the implementation of their recommendations on his/her responsibility area. 

2.5: With both operational opportunities and risks in mind, contribute to the monitoring and analysis made by the [Regional] Director, and propose mitigation measures when relevant

• In link with the Director, implement analysis and monitoring of risks & opportunities related to HI presence and activities; implement risk mitigation actions at his/her level; and ensure the implementation of a humanitarian watchand (when decided by the [Regional] Director) of an emergency preparedness plan in the country of mission. 
• In link with the [Regional] Security manager, contribute to build a culture of safety & security at project managers’ level.

3. Influence

3.1: Develop external influence of HI (forums, operational & strategic alliances, etc.) and the external representation of the organization (events, media) on his/her responsibilities area

• Can represent HI vis-à-vis local, national, traditional, political, military and diplomatic authorities and bodies; and international organizations and coordination mechanisms & system. 
• Take on the messages of HI global advocacy to all relevant external parties. Develop local partnerships, in link with the [Regional] Director.  

Level of delegation  

Skills 

Knowledge	Know-how (practices)	Interpersonal skills (attitudes)
HI’s vision, mandate, values and strategy Humanitarian principles The fundamentals of disability Institutional frameworks (policies, directives, standards)  Theory and practice of the implementation of emergency, development and armed violence reduction actions  HI service sectors, mandatory cross-cutting approaches and technical frames of reference  Donor rules  Planning and management  Risk management (safeguarding of beneficiaries, security, finance, donors, etc.)  Objectives and contents of the transformation projects (simplification, leading change, Manager 2.0, …)  Reinforced security management ( if the country is classified red/orange)	Written and oral communication in English Manager 2.0: Competencies and expected behaviors: Knowing how to help team members (Objectives and evaluations; Feedback), Knowing how to position yourself so things can move forward (One team; Leadership; Roles and responsibilities; Making decisions; Taking risks), Knowing how to simplify and priorities (Deciding not to ; Adjusting effort ; Structuring) and come back to "Why ?"	Ethical values and a constructively critical mindset Leadership: inspires confidence, motivates, sets the example, takes and assumes decisions Benevolent (shows trust / acknowledges achievements) Practices and promoted autonomy (delegates and motivates) Cooperative /collaborative (asks for feedback / listens to the organization) Accountable (internally/externally/to governance) Diplomacy Audacious (shows initiative/entrepreneurial) Resilience to stress and uncertainty Capable of self- criticism (listens and seeks to improve) Pragmatism, capacity to adapt with agility

 

Federation Handicap International is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities or any limitation, to apply to become a part of the organization.

Federation Handicap International has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the Federation Handicap International, including sexual exploitation and abuse, sexual harassment, PSEA (Sexual Exploitation and Abuse of Beneficiaries) abuse of authority and discrimination. Federation Handicap International also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. 

This position involves working with children and is subject to strict safer recruitment checks. The successful candidate will be required to complete a police check and self-declaration form to help verify their suitability to work with children. 

HI reserves the right to hire prior to the closure of advertisement.