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I.  JOB SUMMARY:

The position of an IT Assistant will provide IT support to all CIP employees and the CO in managing, troubleshooting, and upgrading the IT infrastructure. The individual will also evaluate the existing IT services such as desktops, networks, security and file sharing with a goal of service improvement and increased collaboration. S/he serves as the point of contact for all CARE users for technical and administrative resolution to problems related to IT equipment and/or software/s

II. RESPONSIBILITIES AND TASKS

-          Assist in the management of office IT equipment and determine any equipment requiring replacement or repositioning;

-          Assist the Admin team in undertaking asset management of all related IT systems and devices. This includes licenses, passwords, mobile Wi-Fi devices, phones, laptops etc.;

-          Liaise with any relevant service providers to perform network cabling and Internet provision requirements. Liaise with the ISP, to confirm bandwidth availability and

troubleshoot any issues;

-          Support all users connected to the local network;

-          Manage and support users on the wireless network - troubleshoot issues as they arise;

-          Test the power stability of the network to determine stability and efficiency;

-          Manage existing IP telephony within the office;

-          Setup network printers/scanners and give users access to these services;

-          Continuously monitor the LAN, Internet and WAN (where applicable) ensuring users have access and are able to meet their objectives using ICT;

-          Address any connectivity incidences reported by users through Pakistan management team and escalate to the global support when required;

-          Implement company's standard server threat management software to protect servers from viruses, malware and data exfiltration;

-          Ensure all end-user devices accessing network have up to date anti-virus software;

-          Ensure end user devices are automated to scan on a weekly basis if AV managed locally;

-          Provide help desk support to Pakistan staff with IT queries as they may arise. This may include setting up laptops, installing approved desktop software, and supporting conferencing via WebEx, Zoom;

-          Assist in the documentation and review of recurring IT costs and IT vendors;

-          Make any recommendations based on knowledge of the local context, vendor performance and possible areas for negotiation;

-          Train staff on use of IT software and other equipment/s that they need in order to perform their duties;

-          Coordinate with the IT vendor/s for billing, repair and maintenance of IT equipment;

-          Provide Secretarial support when there is a conference and workshop;

-          Support the development and maintenance of CIP’s website;

-          Manage the email list and enroll CARE employees as per their requirement, during the orientation phase and/or otherwise, as requested by their supervisor;

-          Keep an updated list of staff with their email address and ensure that these are activated/ deactivated in a timely manner;

-          Maintain a backup of all relevant documents that are placed on the shared drive and ensure that data is continuously migrated and stored in a safe place;

-          Actively perform backups of Servers, Network Configurations and Data and testing to ensure no important information is lost during disaster situations;

-          Perform troubleshooting analysis of servers, workstations and associated systems;

-          Maintain routine checkup and perform optimization of following database and internet servers;

-          Refresh laptops when returned by staff members and fix issues;

-          Assist the Manager in planning and implementing IT developments;

-          Assist the Manager in providing IT solutions to business and management problems;

-          Support the Manager in creating IT policies and procedures relevant to CIP;

-          Ensure timely, high quality completion of all relevant reporting requirements; share them with the manager as and when required;

-          Exercise professional interpersonal skills to effectively work with all staff, clients, counterparts;

-          Support the Admin team in the absence of the Receptionist and perform his/her duties, as assigned by the supervisor;

-          Normal working hours will be 09:00am to 5:30pm while flexibility to provide remote support out of these business hours may be required from time to time to troubleshoot any issues;

-          Perform any other task as assigned by the supervisor.

III.  QUALIFICATIONS (KNOW HOW)

A) Education and Skills

Required:

·         Bachelor's Degree in a related field such as IT, or Computer Science.

Desired:

·         Hardware and network certifications e.g. CompTIA A+, CompTIA Network+, CCNA, ITIL

B) Experience:

·         3-5 years of demonstrative experience in ICT operations.

·         Should possess strong knowledge in setting up, managing, and upgrading office networks.

C) Technical Skills

-          Experience in supporting end users with IT related queries

-          Extensive knowledge of LAN/WAN, hub & spoke Infra, routers, switches and ASA is must.

-          Proficiency required in windows and Linux environment.

-          Experience in deploying antivirus solutions in a centralized environment

-          Experience in monitoring network security

-          Experience in monitoring Internet stability using network tools

-          Experience in working with 3rd party vendors and suppliers

-          Experience in deploying network printers

-          Experience working with people from multi-cultural backgrounds

-          Honest and of high integrity

-          Knowledge of databases and web development technologies is a plus.

D) Competencies

Team player, Collaboration, Problem solving, Commitment to Gender and Diversity


CARE International in Pakistan is an equal opportunity employer; only individuals who are shortlisted will be contacted for an interview. 

Note: Short-listing will be done on rolling basis.