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Job Description:

- Develops and modifies complex UCCE call flows/scripts.

- Develops and modifies complex UCCE call flows.

- Develops and modifies UCCE/third-party application reports.

- Develops mechanisms to migrate existing Cisco Unified Communications Enterprise environment.

- Assists in developing specifications for migrating existing platforms to the UCCE environment.

- Conducts risk assessments, facilitates communication across project groups and stakeholders.

- Responsible for working with stakeholders to design, analyze, develop, implement, migrate and maintain UCCE (and associated third-party) applications.

- Assist in the evaluation, selection, engineering, security, and platformdesign of the UCCE environment (including CRM, CTI, e-Service, IVR, quality management/call recording,

reporting/analytics, speech analytics, video, and WFM applications).

- Analyzes network topologies and traffic and capacity requirements.

 

Experience:

5-8 years in Cisco UCCE Environment

 

Certifications:

CCNA: Desired

UCCE Design Certification/Exam: Desired

UCCE Implementation Certification/Exam: Required

UCCE Support Certification/Exam: Required