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Customer Services, clients services, call centre agents.


Job Description:

  • Brief description of the job:
  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers’ requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
    • Working Hours: 9 hour shift
    • Requirements (Education): Bachelors qualified
    • No. of Vacancies: 30+
    • Age limit: 18 to 30
    • Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus
    • Gender: Male & Female
    • Job Shift: On Rotation
    • Job Type: Full-time
    • Salary: 14,000 to 18,000 per month
    • Transport: Conveyance will be provided to females only, males own transport.
    • Job Location: Karachi / Lahore / Islamabad
    • Skills & Abilities:
    • Proficient with MS Office particularly MS Excel (Spreadsheet)
    • Possess Knowledge of Call Centre Operations
    • Must be flexible to work in shifts
    • Excellent communication skills