Ticket Sales Agent

Job Description:

• Conduct in person/ phone  sales using Abacus and Galileo software for Ticketing.
• Call customers to advise of ticket changes and/or cancellations; as may periodically be required.
• Respond to customer inquiries with accurate up-to-date information via email / phone.
• Provide superior customer service.
• Stay updated about special offers by airlines/ tour operators.
• Strong customer service skills with the ability to resolve customer conflicts, should they arise.
• Read, write and communicate verbally / via e-mail, effectively with co-workers and the general public.
• Deal professionally, courteously and tactfully with the public and coworkers
• Light administrative duties.
• Other duties as assigned.

Qualifications:

• Bachelor or Masters degree
• Proven customer service experience.
• Capability of communicating positively with guests to establish their needs efficiently and courteously.
• Friendly, courteous phone demeanor.
• Proficient computer and typing skills.
• Ability to work in a fast paced, ever changing environment.
• Ability to work alone or as part of a team setting.
• Previous experience with ticketing software an asset.