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We are looking for a candidate for the positon of IT support assistant. The person should have excellent communication skills coupled with excellent system and network troubleshooting. The company offers one of the best perks in town and you get a chance to work in an excellent enviroment.

 

The job details are below.

Responsibilities:

  • ·  Handle inbound call and email traffic to resolve colleague incidents
  • ·  Analyze any incoming incident to ensure correct identification, registration, categorization, prioritization;
  • ·  Handle correct routing and escalation of tickets;
  • ·  Provide colleagues with status updates concerning help tickets;
  • ·  Incident resolution
  • ·  Diagnose, troubleshoot, resolve incidents following documented procedures and solutions;
  • ·  Documentation
  • ·  SAP user account creation and maintenance.
  • ·  Troubleshooting
  • ·  Assume other responsibilities as outlined by the IT Managers.

Qualification:

 

  • ·  MS/BS in Computer Engineering/Sciences in Hardware and Networking form a reputable university.
  • ·  2-3 years of experience as IT support

Skills:

  • ·  Strong customer service focus;
  • ·  Independent problem solving skills;
  • ·  Organized, Initiative and Flexible;
  • ·  Understanding of network concepts, OS, and software;
  • ·  Ability to learn and retain information;
  • ·  Ability to document, troubleshooting, resolve;
  • ·  Excellent follow up and time control skills;
  • ·  Ability to assess the impact of different network problems on end-user services;
  • ·  Fluency in English both verbal and written is a must
  • ·  Excellent telephone and written communication skills;