Background: The position is for an international development project working to deliver social infrastructure across Pakistan.
Position Summary: Position's primary focus may be in the areas of computer operations, user and desktop support (hardware and software), helpdesk, and data management. Performs a variety of moderately complex information technology support duties to ensure smooth delivery of technology services. Monitors, operates, or coordinates and assists others in the operation of computer hardware, software, and peripherals in order to achieve desired results. Utilizes computer equipment, Software and diagnostic tools to perform a broad range of staff assistance, equipment maintenance and repair and computer operations assignments. Must be user/customer focused and understand that IT provision is to ensure the efficient working of the end user.
Location: Islamabad, Pakistan
Reporting and Supervision: The IT Officer reports to IT Manager.
Specific duties and responsibilities include but are not limited to:
- To assist the staff members in ensuring that faults, issues and breakdowns for IT hardware and software are rectified. Making recommendations, where appropriate, on user’s current working practices/procedures where a change in them would resolve the identified issue(s).
- Monitor the Association’s system backups.
- Assist in maintaining computer systems, including scheduling and monitoring system updates, and installing software.
- To assist in ensuring operating procedures for the computer system are adhered to, including setting up and maintaining user security.
- Have responsibility for the IT equipment in conference rooms and ensuring that all equipment is functioning properly.
- Assist with ongoing development of related departmental policies and procedures, including appropriate controls around organizational change management.
- Development of basic office software related to different department like HR (HRIS), Admin (inventory management system).
- Software development methodologies (Design Patterns, Object-Oriented Programming), best practices.
- Evaluate system designs through analysis, prototyping and simulation.
- Works on C#.NET, ASP.NET, JavaScript and CSS3.
- Build on existing designs and protocols, adding functional and performance enhancements.
- Resolving reported faults with either hardware or software
- Imaging and installation of PCs/laptops/Macs
- Installation of printers, IP phones and other smaller devices
- Installation and configuration of software.
- Provide assistance and advice to staff regarding use of hardware and software.
Required Skills and Qualifications:
- Bachelor's degree in Computer Science, Computer Engineering or Information Technology.
- 4+ years of experience in general programming and web application development.
- Demonstrate a working knowledge of C#.NET, ASP.NET, JavaScript and CSS3
- Ability to build on existing designs and protocols, adding functional and performance enhancements.
- Strong debugging skills.
- Good oral and written communication skills, being able to communicate well with all levels within the organization.
- Solid understanding of software development methodologies (Design Patterns, Object-Oriented Programming), best practices.
- Ability to evaluate system designs through analysis, prototyping and simulation.
- Ability to work out of hours (e.g. evenings or weekends) for work on equipment that can’t be done during working hours.
- May require the knowledge of a variety of hardware as well as software, programming languages, and operation systems. May be tested on appropriate computer skills as required.
- IT Customer Service experience