Front Desk Coordinator

Job Purpose:

To manage the reception desk by maintaining high level of client service environment when interacting with internal and external customers.

Key responsibilities and accountabilities:

Administrative support

• Manage Telephone exchange and Fax- take messages, divert calls as required
• Act as first point of contact for all the visitors- receive and greet and direct to the right department/person
• Manage daily staff attendance register
• Regularly update staff contact lists, and internal telephone extension list
• Receive, register and distribute daily mail including monthly utility bills, quotations and daily newspapers etc
• Coordinate with courier company for outgoing and incoming mail
• Ensure professional, clean & orderly look for the reception desk.
• Book conference room and ensure cleanliness for meetings
• Closely work with Administration department in ensuring timely availability of refreshment, tea and coffee, and other material required for in house meetings, training etc

Education, qualification, skills and experience:

Education: (Formal degree)

• Bachelor degree in any discipline

Experience:

• 2-3 years of Customer Care or Receptionist

Skills: (Essential and Desirable)

• Excellent oral communication skills in English language
• Excellent telephone manners
• Flexibility and an ability to deal with customers and clients at all level
• Ability to organize and prioritize tasks
• Effective team player with ability to take initiative

Technical knowledge/ know how

• Good command on MS office; Word, Power Point, Excel and Visio
• Ability to operate telephone exchange, photocopier, scanner and other relevant office equipment