JOB OVERVIEW:
AM Indirect Sales assists in achieving sales targets. He provides support in developing regional franchise network. He is
responsible for ensuring quality Customer Service & the installation of Customer Facilitation Camps
RESPONSIBILITIES:
Monitor Sales
Responsible for sales through PTCL indirect channels establishing sales targets, implementing systems to ensure the timely attainment of these targets
Execute any branding/marketing activities in coordination with manager indirect sales.
Liaison with Sales team
Communicates with franchises to convey PTCL's policies so that they have accurate understanding and perform accordingly.
Managing Marketing Teams/Sales Agents for Sales of different products
Process cases for hiring new franchise for potential market development
Ensure installation of Customer Facilitation Camps in the region as and when required.
Establishment of Retailer’s/Dealers in Market for sales of EVO
Manage sales of Broadband Student Package.
Management of Stock (Provisional – Where Applicable)
Timely stock issuance for issuance to regional OSS, affinity partners and franchises.
Maintenance & dispatch of POS to all channels
Stock reconciliation & audit
Maintain EVO/WLL data and ensure the stock inclusion for EVO for all sales channels in pCRM
Prepare sales analysis of all sales channels from pCRM on daily basis
Complaints Resolution: (Provisional – Where Applicable)
Resolve different products’ (e.g. EVO & Vfone) complaints
Resolve the related billing adjustment cases in coordination with the product development team
Coordination: (Provisional – Where Applicable)
Coordinate with finance department HQ for timely dispatch of sales return cheques
Coordinate with different institutes for student package registration in B&CC
Provide trainings to the sales and marketing teams regarding new products as & when necessary
Sales reporting and analysis, daily as well as periodical
Handling HR & Administrative issues
Management of SAP modules (LMS and Travel Management Modules) and fleet management