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Relevant Experience:

 Atleast 5 years experience in corporate sales or handling corporate customers

Job Description:

Key Accounts manager receives customer applications and requirements, ensures all required information & documents are available. Develops strong bond with customers, to generate demand and to enhance revenue. Responsible to achieve high level of customer satisfaction, while interfacing with the customer

Major Responsibilities:

Customer Relationship Management

  • • Takes full ownership of the per-assigned group of corporate/ SME customers and ensures customers needs are met & satisfied.
  •  •Establishes bond and relationship with the customer through friendly, respectful and professional interaction.
  •  •Gains maximum customers knowledge through engaging in a dialogue, with the customer and builds customer profile. (i.e. Segment, network & type and number of products & services).
  •  •Have a good knowledge about customers business and activities in order that suitable sale proposal can be made.
  • •Frequently visit his customers, explain new services/ ideas/ packages to them and obtain new orders.

Manage Business Opportunities:

  • •Identify large sales (business opportunity) in potential and successfully conclude deals.
  • •Reviews the application and customer requirement, ascertains the correctness of the data and compliance with necessary formalities and understands the customer needs.
  •  •Closely work with the support groups to ensure customer requirement are met in time.
  •  •Ensure full customer satisfaction within the rules and regulations of PTCL.

Control activities:

  • •Ensure compliance with budgets, targets, and deadlines through the implementation of cost-efficient controls
  • •Ensure compliance with legal and ethical standards
  • Undertake performance management
  • •Monitor and evaluate reporting employees.
  • Any Other Projects Assigned by the Supervisor

Education: Advanced degree in Business / Marketing

Expertise: Extensive experience related in Business & Marketing

Other skills:

  • •Team Building & Team Work
  • •Negotiation Skills
  • •Time and Meeting Management
  • •Excellent communication skills
  • •Project Management Skills
  • •MS Office