Information Technology Associate

Specific Tasks.

  As directed by the supervisor for this position, or by the Chief of Party or his/her designee, the individual holding this position shall oversee, support the performance of, and perform when necessary the following specific tasks:

• Perform all the tasks assigned by Team Leader and meet all deadlines.
• Design data backup policy procedures.
• Actively perform backups of Servers, Network Configurations and Data and testing to ensure no important information is lost during disaster situations.
• Install, support and maintain new server hardware and software infrastructure.
• Undertake routine preventative measures and implement, maintain and monitor network & servers security, particularly where network connects to the internet.
• Set up email / user accounts, permissions and passwords.
• Actively monitor network usage by using available state of the art tools.
• Perform troubleshooting analysis of servers, workstations and associated systems.
• Ensure the most cost-effective and efficient use of servers.
• Provide IT solutions to business and management problems.
• Analyze and resolve faults, ranging from a major system crash to a forgotten password.
• Provide training and technical support for users with varying levels of IT knowledge and competence.
• Assist IT Manager in planning and implementing IT developments.
• Research, evaluate and recommend hardware and software solutions.
• Manage all system back-up and restore protocol.
• Share knowledge with IT Team.
• Provide technical support to all staff (Lahore, Karachi, Islamabad, Guest House, Swat office).
• Maintain Wi-fi System
• Maintain and manage routine up gradation of Lahore, Karachi, Islamabad and Swat offices
• Maintain data and database backup
• Backup share drive data of Lahore, Karachi and Islamabad Offices for the inventory system, and EMS as per policy defined by IT Manager
• Refresh pool laptops when returned by staff members and fix issues
• Maintain routine checkup and perform optimization of following servers
• Database Server
• Internet Server
  • Manage Network devices
  • Maintain video conferencing and VoIP System
  • Provide help desk support to all staff including satellite offices.
  • Report and follow up for service restoration during office hours and after hours.

 Specific Qualifications

• 0-2 years of work experience in the areas listed below
• Extensive knowledge of LAN/WAN, hub & spoke Infra, routers, switches and ASA is must.
• Proficiency required in windows and Linux environment.
• Knowledge of databases and web development technologies is a plus.
• Fluency in spoken English.

 Educational Requirements·         Bachelor's degree in IT, computer sciences, or related field is required; a Master’s degree in such fields is preferred